Legal Notice and Terms & Conditions

At FBA Pinatar, the trade name used by Hanna Kalynogorska (Spanish Tax ID Y3866628C), we are committed to clarity and a solid legal framework for the use of our website and the delivery of our B2B Amazon preparation and logistics services (FBA/FBM). This single document, written in a letter-style continuous format, integrates our Legal Notice and our General Terms & Conditions of Use and Service. For any question, contact info@fbapinatar.es or +34 672 167 736. For privacy and security reasons, no physical address is published; these are our official channels.

Site ownership and scope. The website available at www.fbapinatar.es and www.fbapinatar.com (the “Website” or the “Site”) is owned by Hanna Kalynogorska trading as FBA Pinatar. The Site provides general information about B2B services: receipt and basic visual inspection of goods, conditioning and packing, labelling (including FNSKU), carton consolidation, application of mandatory logistics labels and handover to carriers (e.g., UPS), and—where applicable—ad-hoc returns handling. Concrete operational details, prices and delivery conditions are always defined in quotes and/or contracts.

Acceptance and hierarchy. Accessing or using the Site makes you a User and implies acceptance of this document. These Terms govern use of the Site and set a general B2B framework for service delivery. Where a signed quote/contract exists, its provisions prevail over these Terms in case of inconsistency.

B2B character and no subscriptions. Our services target businesses and professionals. There are no subscriptions, no minimum terms, no fixed fees: billing is per unit and service actually performed, under current rates communicated in writing or attached as contract annexes. Any discount or special condition must be express and in writing.

Responsible use of the Site. The User agrees to lawful, diligent use. It is forbidden to inject malware, perform massive scraping, bypass security, overload infrastructures or use the Site for unlawful or harmful purposes. Where credentials are provided, the User shall keep them confidential and notify any unauthorised use.

Accuracy, changes and availability. We strive for useful, current content, yet errors or omissions may occur or information may become outdated. We may modify content, structure or availability at any time without prior notice, with no duty of continuous updating and no warranty of uninterrupted availability.

Third-party links. Outbound links are provided for convenience and do not imply affiliation or endorsement. We do not control third-party content or policies and assume no responsibility for them. Please report unlawful or harmful links for review.

Intellectual and industrial property. Unless stated otherwise, Site contents—texts, images, brand identity (including the Doberman identity), layout/design, code and other elements—are owned by FBA Pinatar or its licensors, including materials created in-house and/or with the assistance of AI tools. Such contents are protected by applicable intellectual and industrial property law wherever appropriate, and by other legal regimes (unfair competition, database protection). Any reproduction, distribution, public communication, transformation, systematic extraction, scraping or framing is forbidden without prior written authorisation. Amazon, FBA, FBM and other signs are trademarks of their owners; FBA Pinatar is an independent provider, not affiliated with or endorsed by Amazon; references to third-party marks are descriptive only.

Electronic communications. We may contact you by email, phone or messaging (e.g., WhatsApp/Telegram if you reach us through those channels) to handle queries, coordinate services or notify incidents. Marketing communications are sent only where a lawful basis exists (prior B2B relationship or consent), with an opt-out option at any time.

Data protection and cookies. Personal-data processing and cookie use are governed by our Privacy and Cookies Policy, available on the Site and incorporated by reference. It describes controller, purposes, legal bases, recipients, retention, rights and the cookie consent mechanism.

Service scope and boundaries. Our services are physical preparation tasks and logistics handling. Unless expressly agreed, inspection is basic visual (quantities, apparent packaging/seal condition) and does not include functional testing nor regulatory conformity certification (product safety, CE marking, sanitary, cosmetics, toys, WEEE, batteries, hazmat, etc.). We do not issue declarations of conformity and are not a notified body. If risks are detected, we may decline or pause services pending clarification.

Client obligations. The client shall: i) create the shipment in Seller Central and provide PDF labels and complete written instructions; ii) ensure that products, their labelling (including Spanish where required) and their placing on the market comply with law and Amazon policies; iii) deliver properly identified goods (SKU/ASIN/FNSKU), fit for handling and free of undeclared dangerous materials; iv) keep destination data, timelines and special requirements (lot/expiry, sets, fragile, liquids, flammables, batteries, magnets, etc.) updated. Extra costs caused by missing information, corrections or re-work will be billed.

Process and indicative SLA. Unless agreed otherwise, the indicative operational lead-time is 24–48 business hours from i) verified receipt of goods, ii) availability of valid labels, iii) clear instructions. The clock pauses in case of incidents, missing documents/labels, seasonal peaks, public holidays or causes not attributable to FBA Pinatar. Expedite services may be offered subject to confirmation and fees.

Included materials and extras. We include standard consumables and operations under current rates communicated to the client. Extras (e.g., bubble wrap, special packing, bundling, translation/mandatory legal labelling, re-labelling for client errors, complex products) are quoted and billed based on volume and type. We reuse sound boxes and remove/cover old labels.

Storage and abandoned goods. If we provide temporary storage, applicable fees and time limits will be communicated. After deadlines without instructions or payment, we may apply storage charges and exercise a lien over goods until regularised. In abandonment scenarios (no instructions/payment after proper notice), we may dispose of goods (return, recycling or destruction) with related costs chargeable to the client.

Handover to carrier and transfer of risk. We hand over parcels to the designated carrier (e.g., UPS for Amazon) under the shipment created by the client. Unless mandatory rule states otherwise, risk transfers to the carrier upon documented handover (waybill/receipt). We recommend the client takes out cargo insurance and manages claims with the carrier/Amazon (in-transit damage, FC count discrepancies, loss).

Evidence and records. We keep reasonable operational records (control sheets, photos/videos for incident purposes) that we may share with the client to evidence preparation and handover, subject to privacy and confidentiality.

Claims and remediation. Issues attributable to preparation must be reported with evidence within 48–72 hours from our completion notice or carrier handover. After that period without objection, the work is deemed accepted. Where justified, our duty is limited to correcting the preparation or refunding the prep cost of affected units, within the agreed limits.

Liability and limits. We are liable for direct damage caused by proven breach attributable to us, within a proportionate and reasonable cap. Unless expressly agreed, total liability per shipment is limited to the lower of: i) the prep fees billed for the affected units, or ii) a per-shipment cap stated in the quote/contract. Loss of profits, indirect or consequential damages, third-party penalties (Amazon/carrier), and losses arising from client errors/late labels/data or regulatory non-compliance of the product/listing are excluded to the extent permitted by law.

Prices, taxes and revision. Rates are quoted before taxes. We may update rates with reasonable notice, applying to new orders. Accepted quotes maintain their conditions per their terms and validity. Extraordinary costs due to non-attributable causes (re-work, waiting time, customs handling, extra storage) will be billed separately.

Invoicing and payments. Unless agreed otherwise, we issue invoices on the 1st for services rendered in the preceding month; payment within 5 calendar days by bank transfer. Late payment may accrue interest/costs under Law 3/2004 (B2B) and lead to temporary suspension of services. We may set off balances and exercise retention over goods in case of non-payment.

Confidentiality and DPA. Information we access is treated as confidential and used solely to deliver the service. If the client provides third-party personal data (e.g., recipients for returns/reshipments), we act as processor under Art. 28 GDPR and our Privacy & Cookies Policy (DPA): we use data only to perform the mandate, apply proportionate security measures and erase data upon completion (subject to legal holds).

Regulatory compliance and restricted products. The client warrants lawfulness of products (origin, safety, labelling, IP, sanctions and trade rules) and that necessary authorisations—if any—have been obtained. We reserve the right to refuse prohibited or hazardous goods (undeclared hazmat, restricted substances, counterfeits) and to liaise with authorities where required.

Subcontracting and suppliers. We may rely on providers/sub-processors (hosting, printing, messaging, software, cloud, carriers) to perform services, remaining responsible to the client and requiring confidentiality, security and, where applicable, international transfer safeguards (EU Standard Contractual Clauses or equivalent).

Security measures. We apply reasonable technical and organisational controls: HTTPS/SSL on the Site, backups, access controls, strong passwords, environment segregation and internal minimisation procedures. The Internet is not impregnable; clients should adopt complementary measures (updated devices, antivirus, credential hygiene).

Force majeure. Neither party is liable for delays/failures caused by events beyond reasonable control (strikes, network outages, critical vendor failures, administrative restrictions, pandemics, natural disasters, exceptional peaks, disruptions in Amazon/carrier services), provided impacts are mitigated and promptly communicated.

Severability, no waiver and assignment. If any clause is held invalid or unenforceable, the remainder stays in force. Failure to enforce a right is not a waiver. The client may not assign the contract or related rights/obligations without written consent. We may assign or novate to affiliated entities or universal successors while ensuring obligations are honoured.

Governing law, venue and language. This text is governed by Spanish law. Disputes arising from Site access/use or B2B relations shall be submitted to the Courts of Murcia (Spain), save for mandatory rules to the contrary. In case of interpretative conflict, the Spanish version prevails.

Updates and validity. We may update this document to reflect legal, technical or organisational changes. The current version is the one published on the Site, showing the last-updated date. Material changes affecting clients with ongoing services will be notified by email, taking effect on the stated date or the next operational period, as specified.